Responsible Gaming

Gambling outcomes are based on chance. No strategy can guarantee a win, and past results do not predict future results. Games should be viewed as paid entertainment, with the possibility of losing the money used to play. Only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Once your planned limit has been reached, stop playing. Do not increase your spending simply because you have lost, and do not continue playing to try to recover losses. Chasing losses can lead to larger losses and may make it harder to make clear decisions.

• Set a gambling budget before you begin and keep it separate from money needed for living costs.
• Set a time limit and take regular breaks away from gambling activities.
• Never gamble with borrowed money, credit intended for essential expenses or money belonging to someone else.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Remember that wins are not guaranteed and that the operator has an advantage over time.
• Keep gambling private and transparent where appropriate, particularly if it affects shared household finances.

Your account activity and gambling history may help you understand your habits. Reviewing deposits, withdrawals, time spent playing and the frequency of sessions can make it easier to identify changes in your behaviour. If your activity is increasing or becoming difficult to control, consider taking a break and seeking independent support.

Depending on the features available to your account, responsible gaming tools may allow you to set personal deposit, loss, wagering or session limits. These tools are designed to help you plan your gambling in advance. A limit can be useful because it reduces the need to make spending decisions while you are playing.

You may also be able to request a temporary break, suspend your account or ask for self-exclusion. Self-exclusion is a formal decision to stop using gambling services for a chosen period or until further notice. If you choose this option, do not create another account or attempt to bypass the restriction. Contact the appropriate support channel through the website if you need help understanding the available options.

Making a personal plan

1. Choose an amount that is affordable and set it as your maximum gambling budget.
2. Decide how long each session will last before you start playing.
3. Record your spending and results so you have an accurate view of your activity.
4. Stop when your time or money limit is reached, whether the result is a win or a loss.
5. Review your plan regularly and reduce your limits if gambling is becoming more frequent or expensive.
6. Use a break or self-exclusion option if you are finding it difficult to follow your own limits.

Limits are most effective when they are realistic and set before gambling starts. Do not rely on willpower alone if you have already found it difficult to stop. A break, account restriction or conversation with a qualified support service can provide additional protection.

Gambling can become harmful gradually. A person may initially see increased play as temporary or manageable, but repeated gambling can affect mood, sleep, work, study, relationships and financial security. You do not need to wait for a crisis before asking for help.

Consider taking a break and seeking support if you or someone close to you:

• Spends more time or money gambling than intended.
• Gambles to escape stress, sadness, boredom or other difficult feelings.
• Keeps gambling after deciding to stop or reduce activity.
• Chases losses or believes a win is needed to fix financial problems.
• Borrows money, sells belongings or misses bills because of gambling.
• Hides gambling activity, deposits, losses or account statements from others.
• Feels restless, irritable or anxious when not gambling.
• Experiences conflict with family, friends, colleagues or other people because of gambling.
• Has difficulty meeting work, study, caring or household responsibilities.
• Feels guilt, shame, hopelessness or distress connected with gambling.

These signs do not mean you have to manage the situation alone. Speaking with someone you trust can be a useful first step. You can also seek confidential advice from a qualified gambling support service in Australia. Independent support can help you understand your options, create a plan, manage finances and address the reasons gambling may have become difficult to control.

If gambling has caused immediate financial or emotional distress, prioritise your safety and essential needs. Consider contacting a financial counsellor, health professional or relevant Australian support service. If you or another person is in immediate danger, contact emergency services in Australia.

Online gambling is intended for adults who meet the applicable legal age and eligibility requirements. People under the legal gambling age must not access or use gambling services. Adults should take reasonable steps to prevent children and other unauthorised people from using their account or payment methods.

• Keep your login details private and do not share your account.
• Use a password that is difficult for other people to guess.
• Log out after using a shared or accessible device.
• Use device, browser and payment controls where appropriate.
• Monitor access to saved payment details and account notifications.
• Tell us promptly if you believe another person has accessed your account.

Gambling may be particularly risky for people experiencing financial pressure, mental health difficulties, substance use issues or other vulnerable circumstances. If gambling is affecting someone in your household, approach the conversation calmly and without judgement. Encourage them to use account controls and seek independent assistance. Support is also available for family members and friends who are affected by another person's gambling.

Our approach

Retrobet Casino supports informed, responsible participation. We may provide information about safer gambling, account tools and available restrictions through the website or account support process. We may also take steps where activity appears inconsistent with responsible gambling principles or where account information requires clarification. Any account action, verification process or restriction will be handled in accordance with applicable requirements and the terms that apply to the service.

If you have questions about responsible gaming tools, account restrictions or taking a break, please use the available support option on the website. Do not provide your password or sensitive security information to another person. Responsible gambling is a shared effort, and asking for help early is a positive step.