Privacy Policy

The information handled by an online casino can vary depending on how a player uses the website, which services are accessed and what checks are required. Retrobet Casino may collect information provided directly by a player, information created through use of an account, and technical information collected when the website is visited.

Account and identity information

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also record information about responsible gaming settings, support requests, complaints and communications with us. Players should provide information that is accurate, current and complete, and should update it when circumstances change.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and details needed for security checks. Verification information is handled for account protection, fraud prevention, safer gambling processes and compliance with applicable obligations.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, refunds, payment methods and other account transactions. Payment information may be processed by specialist payment providers. Where possible, sensitive payment details are handled through secure payment systems rather than being retained in full by the website. Transaction records may still be kept so that we can operate accounts, resolve disputes, detect unusual activity and meet legal or regulatory requirements.

Device, usage and cookie information

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how the site is used. We may also use cookies and similar technologies to remember preferences, keep the site working, improve performance, understand traffic and support security.

Personal information is used only for appropriate business, operational, security and legal purposes. The information we handle may be used to provide the services requested by a player, administer an account and communicate important information about the account or website.

• Create, maintain and manage player accounts.
• Process deposits, withdrawals, wagers, account adjustments and related transactions.
• Confirm identity, age, eligibility and account ownership.
• Carry out anti-fraud, anti-money-laundering, security and risk checks.
• Monitor activity for suspicious, prohibited or irregular behaviour.
• Provide customer support, investigate questions and resolve complaints or disputes.
• Operate, maintain, troubleshoot and improve the website and its features.
• Apply responsible gaming measures and respond to player protection concerns.
• Send service messages, security alerts, account notices and other essential communications.
• Send marketing communications where permitted and where the player has provided the necessary consent or has otherwise agreed to receive them.
• Meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Protect the rights, property, safety and security of players, the website and relevant service providers.

We may use information in an aggregated or otherwise de-identified form for analysis, reporting, planning and service improvement. Information used in this way is intended not to identify an individual player. We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis or appropriate permission allows us to do so.

Marketing communications

Players may receive promotional messages only where permitted and subject to applicable preferences. Marketing communications may include information about services, features, campaigns or other website updates. A player can usually unsubscribe by following the instructions in a marketing message or by contacting support. Stopping marketing messages does not stop essential service, security or account communications.

Cookies

Cookies are small files or similar technologies placed on a device when a website is used. Some cookies are necessary for account login, navigation, security and core functionality. Other cookies may help remember preferences, measure website performance or understand how visitors use the site. Depending on the type of cookie, refusing or deleting it may affect some website features. Players can manage, block or delete cookies through their browser settings. Browser settings vary, so players should consult the help information for their chosen browser.

When information may be shared

Information may be shared with trusted service providers that help operate the website and deliver services. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, technology, security, analytics, communications and professional services. They are expected to handle information only for relevant purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a valid legal request, protect the website or another person, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a business transfer or restructuring. We do not disclose personal information more widely than reasonably necessary for the relevant purpose.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, loss, misuse or disclosure. Examples may include access controls, account security procedures, monitoring and secure transmission methods. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep passwords confidential, use a secure device and contact support promptly if they suspect unauthorised account activity.

Service providers and overseas handling

Some service providers may handle information in locations outside Australia. Where information is shared or accessed across borders, reasonable steps are taken to use suitable providers and protections. The safeguards applied may depend on the type of information, the service involved and the requirements that apply to the relevant activity.

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, handling disputes, protecting the website and meeting applicable obligations. Retention periods can vary according to the type of information and the reason it was collected.

Closing an account does not always result in immediate deletion of every record. Some account, identity, transaction, security and verification records must be kept for a period required by law, even after an account is closed. Information may also be retained where necessary to establish, exercise or defend legal claims, prevent fraud, resolve a complaint or maintain appropriate business records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable procedures.

Players should not assume that deleting an application or removing a browser cookie closes an account or deletes information held in account systems. Account closure and privacy requests are separate processes and may require identity and security checks before action is taken.

Depending on the circumstances and applicable requirements, players may have rights relating to their personal information. These may include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. A request does not necessarily require all information to be deleted where retention is required or permitted.

Making a data request

To exercise a privacy right, ask a question about this policy or request help with personal information, contact support@retrobetcasino.best. Please explain the request clearly and include enough information for us to understand which account or records are concerned. We may need to verify the identity of the requester before providing information or making changes. This helps protect accounts from unauthorised access and prevents personal information from being disclosed to the wrong person.

• Access: ask what personal information is held and, where appropriate, request a copy or explanation.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected.
• Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement applies.
• Marketing consent: withdraw consent to promotional communications or update marketing preferences.

We will review requests within a reasonable time and explain any limitations where a request cannot be completed in full. For example, information may need to be retained for security, fraud prevention, dispute handling or legal record-keeping. Players may also be asked to provide further details if a request is unclear or cannot be safely processed without additional verification.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on the website, with the effective date or other notice where appropriate. Players should review the policy periodically, particularly before continuing to use the website after an update.